Please refer to our calendar invitation we send via email for specific information regarding the day and time of your cleaning as well as notes specific to your cleaning including payment details.
By scheduling a service with Help For Cleaning ,LLC. you are agreeing to the following terms and conditions.
Help For Cleaning, LLC. Promises to Provide Quality Service
- Providing a professional cleaning service that is insured.
In Order to Provide You with the Best Possible Service; Please…
- Make your home/businesss accessible.
- By providing a unique door code or lockbox code. A fee will be charged if we can’t access your home.
RESCHEDULING, CANCELLATION AND LOCKOUT POLICY
- We require at least 48 hour notice for reschedules or cancellations to be communicated in writing by emailing us.
If you cancel with less than 48 hours notice, and your cleaning is not rescheduled within a week, you will be charged the full anticipated cost of your scheduled cleaning.
- Exceptions may be made for emergencies and/or illnesses. Help For Cleaning, LLC. Reserves the right to make these determinations on a case-by-case basis.
- For all company-initiated scheduled changes due to holidays or extreme weather conditions, we will make every attempt to reschedule as close to your regular scheduled cleaning date as possible.
BREAKAGE AND DAMAGE POLICY
If asked to dust/clean inside of china cabinets or hutch, clean small computer equipment, antiques or collections, or to use your equipment (e.g. vacuum), you agree to hold harmless and/or release from liability Help For Cleaning, LLC. and/or any of its employees responsible for any damage or breakage to any article or component.
- Damage must be reported to our office staff by phone or email within 2 business days of service or Help For Cleaning, LLC. may not be held liable.
- Help For Cleaning, LLC cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance,or general wear and tear of any items.
Other Information from Help For Cleaning, LLC.
- To meet your needs and to ensure your satisfaction, Help For Cleaning, LLC. reserves the option to reevaluate rates at any time.
- If you request changes to your service after receiving your original estimate, additional charges may be billed or a new estimate may be required.
- Due to exposed liability, we cannot care for pets, plants, or children.
Payment Options and Policies CHECK, CASH, and BANK TRANSFERS are all acceptable forms of payment.
- A $25 service charge will be added to all NSF Checks.
- Verbal agreement to begin service indicates acceptance of Service Agreement.